Refund policy

Returns

We accept returns of unopened, unused products for 30 days from the day your order is delivered. Email us before shipping anything back so we can confirm the return address and send you a label — parcels returned without contacting us first can be difficult to match to an order.

Supplements are consumable, so we cannot resell an opened tub, bottle or tin. Opened products are not returnable except in the cases below.

Damaged, wrong or spoiled orders

If your order arrives damaged, incomplete, spoiled, or is not what you ordered, contact us within 30 days of delivery with a photo and we will replace the item or refund it in full. You do not need to ship it back to us.

Refunds

Returns go back to our US fulfilment partner's warehouse, not to us. Once the warehouse confirms your parcel has arrived we issue the refund to your original payment method within five business days; we do not hold the refund waiting on our own inspection of the item. Your bank or card issuer may take a further few days to post it. Original shipping charges are refunded only where the return is the result of our error.

Subscriptions and cancellation

You can skip an upcoming subscription order, change its date or cadence, or cancel the subscription entirely from your account at any time, with no minimum number of orders and no cancellation fee. Changes apply to any order that has not yet been released to the warehouse. Once an order has shipped it follows the return rules above.

Cancelling online is always available: the Subscriptions page in your account cancels immediately, and you never have to telephone us. You can also email info@roburra.com and we will cancel for you. See the auto-renewal section of our terms of service for the full terms.

Cancelling an order

Email us as soon as possible if you need to cancel. We can usually stop an order before it is released for fulfilment; after that, it becomes a return.

Contact

Reach us through our contact page for anything to do with a return, a refund or a subscription change. Our registered address is Roburra LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States — please do not ship returns there; we will send you the warehouse address and a label.