Cancellation policy
Cancelling a subscription
A Roburra subscription renews automatically on the cadence you chose at checkout — every month or every two months — and charges your saved payment method each time, until you cancel it. The recurring amount and the cadence are shown in your cart and at checkout before you pay.
You can cancel at any time, online, in a few clicks. You never have to call us or speak to anyone.
- Sign in to your Roburra account.
- Open Subscriptions.
- Choose the subscription and select Cancel.
Prefer email? Send a note to info@roburra.com from the address on the order and we will cancel it for you and confirm in writing.
There is no minimum term, no minimum number of orders and no cancellation fee. From the same page you can also skip one delivery, move its date, or switch between the monthly and two-monthly cadence.
When a cancellation takes effect
Cancelling stops every future charge from your next billing cycle onward. It applies to any order that has not yet been released to our fulfilment partner's warehouse. An order that has already been released or shipped cannot be recalled; that one is handled under our refund policy.
Failed payments
If a renewal payment fails we retry it up to three times, three days apart, and email you each time. After the final failed attempt we pause the subscription instead of cancelling it, so you keep your place and your price and can resume once the payment method is updated.
Questions
Email info@roburra.com or use our contact page. Subscriptions are sold by Roburra LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. Full terms are in the auto-renewal section of our terms of service.